Callie offers 2 options to return your purchase:

1. Pick Up
2. Drop Off

All Sale & Collaboration items are marked as non-returnable and not eligible for store credit refunds. Please ensure to read the product descriptions and Terms and Conditions carefully before you checkout.

• Select the Item: Choose the item you wish to return.
• Contact the Admin via WhatsApp:
  Official number: +62 819-5998-8880
  When contacting, please provide:
  - Your full name.
  - Your order number.
  - The item(s) you wish to return.
  - The reason for the return.
  - Your preferred return shipping method.
• The admin will guide you through the return process and provide any additional instructions.
• Return Shipping Costs and Responsibilities: The cost of return shipping is the customer's responsibility. We are not accountable for packages lost in transit and will not provide reimbursement or support for such instances.
• Note: Shipping costs will be paid by you. Packages lost in transit will not be reimbursed or handled by us.
• Pro-tip: Take a picture of your parcel being received by the logistics courier for documentation purposes. 

• Items must be in original condition: unwashed, unworn, and in good condition, complete with all tags and label
• Items sale & collaboration collection not applicable for return and refund procedure
• For hygienic purposes, beauty products, stationery, intimates, swimwear, accessories (including jewelry, socks, scarves), home and living products are non-returnable & non-refundable
• For all items packed with boxes, both item and its box must be returned in its original conditions. 
• All the shipping cost will be borne by customer
• Items must be returned within 14 days from the date the item is received and we will proceed the exchange or store credit refund.
• More than 14 days, we cannot proceed the return and refund.
• All item that purchase using store credit, cannot be returned
• Store credit cannot be exchanged to cash / credit card. It will be expired in 1 month and can be used to purchase any items on Callie website.

Callie reserve the rights to reject any return if the return item doesn't meet above conditions.

Expect to receive the refund after the lapse of approximately 24 hours from the date item is received at our warehouse.

You may use the store credit to place another order on the item you would like to be exchanged. If the item requested is not available in stock, you may use the store credit for any other items in our site. There is a month expiration date in your store credit.

You will get notification about your return status on your email

For now, we only accept domestic returns.